OUR SOLUTIONS
CARE CRM for Nonprofits and Social Sector
Care Creatio is a comprehensive platform designed specifically for public sector and nonprofit organizations delivering essential services to communities.
It provides a range of integrated applications, including Care360, workforce management, grant management, and tools for managing contractors and donors.
Care Creatio is a comprehensive, industry-specific platform tailored for public sector and nonprofit organisations providing essential community services.
It includes applications such as Care360, workforce management, grant management, and tools for managing contractors and donors. Designed to streamline and enhance service delivery, Care Creatio integrates industry-specific frameworks like the Family Safety Framework, enabling efficient case management, safety planning, and care plans that adhere to current standards.
By offering a centralized system, Care Creatio simplifies the coordination of care and resources, ensuring that organisations can focus more on providing quality support to those in need.
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Built on Creatio's no-code capability, CARE CRM is fully configurable to meet the unique needs of various service areas, including Youth Services, Aged-Care Services, Homelessness Services, and Domestic Violence Services. The platform centralises client care operations, employment and workforce management, funding and grant management, volunteer management, dynamic reporting, and contractor and donor management, making it a powerful tool for organisations striving to maximise impact.
Key Features
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CITIZEN RELATIONSHIP MANAGEMENTGet quick and easy access to up-to-date information about citizens and their needs. Review communications history, case history and other details to build a smarter service and resolve issues faster.
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CORRESPONDENCE MANAGEMENTIncrease the efficiency of your contact center by creating automated queues for inbound inquiries and requests. Use templates and automations for high-efficiency, high-quality correspondence. Easily identify lagging responses on intuitive dashboards.
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OMNICHANNEL COMMUNICATIONSProvide superior service and support through any popular means of communications – phone, email, text messengers, or a web portal. Automate workflows and responses.
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HOME-BASED AND COMMUNITY-BASED SERVICESMake the work of caseworkers, social workers, and care providers more coordinated and efficient with advanced planning and tracking tools for tasks, visits, and routes – available on mobile and desktop apps. Perform check-in and check-out for electronic visit verification (EVV).
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ONE-STOP E-PERMITSModernize daily processes related to the management of permits and licenses with a fully automated digital permitting workflows, from application through to issuance.
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SELF-SERVICE ONLINEDramatically improve the quality of service by empowering citizens to submit issues, leave feedback, and track the resolutions online via an easy-to-use self-service portal.
​Configurability through Creatio No-Code Capability
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CITIZEN RELATIONSHIP MANAGEMENTGet quick and easy access to up-to-date information about citizens and their needs. Review communications history, case history and other details to build a smarter service and resolve issues faster.
-
CORRESPONDENCE MANAGEMENTIncrease the efficiency of your contact center by creating automated queues for inbound inquiries and requests. Use templates and automations for high-efficiency, high-quality correspondence. Easily identify lagging responses on intuitive dashboards.
-
OMNICHANNEL COMMUNICATIONSProvide superior service and support through any popular means of communications – phone, email, text messengers, or a web portal. Automate workflows and responses.
-
HOME-BASED AND COMMUNITY-BASED SERVICESMake the work of caseworkers, social workers, and care providers more coordinated and efficient with advanced planning and tracking tools for tasks, visits, and routes – available on mobile and desktop apps. Perform check-in and check-out for electronic visit verification (EVV).
-
ONE-STOP E-PERMITSModernize daily processes related to the management of permits and licenses with a fully automated digital permitting workflows, from application through to issuance.
-
SELF-SERVICE ONLINEDramatically improve the quality of service by empowering citizens to submit issues, leave feedback, and track the resolutions online via an easy-to-use self-service portal.
